At Bobbin & Thimble, we are committed to providing you with a seamless and enjoyable shopping experience. To ensure clarity and trust, we have outlined our policy for buyers below:

1. Order Placement

  • Account Registration: While you can browse our website as a guest, creating an account allows for a more personalized shopping experience, faster checkouts, and order tracking.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email with order details.

2. Payment Options

We offer multiple secure payment options, including:

  • Credit/Debit Cards
  • Net Banking
  • Digital Wallets
  • UPI Payments
  • Cash on Delivery (available for select locations)

All online transactions are encrypted to ensure the safety of your personal and financial information.

3. Shipping Policy

  • Free Shipping: Enjoy free shipping on orders above ₹499. A nominal fee of ₹39 applies to orders below ₹499.
  • Delivery Timeline: Orders are usually dispatched within 24 hours of confirmation and delivered based on the courier partner’s timeline for your location.
  • Delivery Tracking: Once your order is shipped, you will receive tracking details via email or SMS.

4. Return & Refund Policy

We aim to ensure your complete satisfaction with every purchase.

  • Returns: If you are not satisfied with your order, you can initiate a return within 7 days of delivery for eligible items. Returned products must be unused, unwashed, and in their original packaging with tags intact.
  • Refunds: Refunds for eligible returns will be processed within 7-10 working days once we receive the returned item. Refunds can be credited to your original payment method, Bobbin & Thimble wallet, or as a store credit, as per your preference.

5. Cancellation Policy

  • Orders can be canceled within 24 hours of placement, provided they have not been dispatched.
  • In case of cancellation, a full refund will be processed to your original payment method.

6. Exchange Policy

  • We offer exchanges for products that are defective, damaged, or not as per your order.
  • Exchanges must be requested within 7 days of delivery.

7. Customer Support

For any queries or concerns, our dedicated customer support team is here to assist you:

8. Privacy Policy

Your privacy is important to us. We ensure that all personal information is handled in accordance with our Privacy Policy, available on our website.

9. Important Notes

  • All products listed on the website are subject to availability.
  • Prices and promotions are subject to change without prior notice.
  • Bobbin & Thimble reserves the right to refuse service or cancel orders at its discretion.

We value your trust and strive to exceed your expectations at every step. Thank you for choosing Bobbin & Thimble!